Support

Need a hand with Progress Princess? We're a small studio and we read every message ourselves.

Email us: support@progressprincess.com
We reply within two business days. Writing from the email address you signed up with helps us find your account faster.

Common questions

How do I cancel my subscription?

If you subscribed in the iPhone app, open the Settings app on your iPhone, tap your name, then Subscriptions, and cancel Progress Princess there. If you subscribed on our website, use the manage-subscription link in your Paddle receipt email, or email us and we'll do it for you. Either way you keep Pro until the end of the period you've already paid for.

Can I get a refund?

Yes — we offer a 14-day money-back guarantee on website purchases, no reason needed. App Store purchases are refunded by Apple at reportaproblem.apple.com. Full details are in our Refund Policy.

I paid, but Pro isn't showing up

First, make sure you're signed in with the same email address you used to subscribe. If you bought in the app, open the app's settings and tap Restore purchases. If it still doesn't appear, email us with your receipt and we'll unlock it manually.

My reminders aren't arriving

Check that notifications are allowed for Progress Princess in your iPhone Settings under Notifications, and that Focus or Do Not Disturb isn't silencing them. Then confirm the reminder times are set in the app's settings. If they're still missing, tell us your iPhone model and iOS version and we'll dig in.

I can't sign in

Use the "forgot password" link on the sign-in screen to get a reset email. If it doesn't arrive within a few minutes, check your spam folder — and if it's still missing, email us and we'll sort it out.

Is my journal really private?

Yes. Your habits, moods, journal entries and cycle data are private to your account. There are no ads and no third-party trackers, and we never sell your data. See our Privacy Policy for the detail.

How do I export or delete my data?

You can delete your account and its data from inside the app's settings, or email privacy@progressprincess.com and we'll handle the request — including sending you an export of your data.

Still stuck?

Email support@progressprincess.com and tell us what happened and what you expected instead. A screenshot always helps. For privacy or data requests, write to privacy@progressprincess.com.

Progress Princess is made by Sundala Studio. See also our Terms of Service, Privacy Policy and Refund Policy.